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Shipping & FAQs

If you wish to contact us, please use the contact form page or email designs4kids@internode.on.net

Hello and welcome to Designs 4 Kids!

We are a young and fresh online boutique where you will find the very best in style and sophistication for your little ones. We sell the best designer labels and the highest quality products for the most precious people in your life, at a price everyone can afford.

As a mother of two young children, I am a self-proclaimed online shopaholic, and I am no stranger to the value of time and the lack of it when it comes to shopping. Where else can you shop at 12am, in your pajamas, between sleep and feeding!?  Taking the kids out to shops  can prove a difficult and stressful task so we have taken away all of the stress for you.  The time has already been spent sourcing the world for the most gorgeous little things for your little ones, keeping in line with our motto of being a site “for all things beautiful.”  We are consistently on the hunt for new and exciting stock. Only the best arrives on our website to make sure that you LOVE what you purchase!!

We pride ourselves on providing personalised, efficient and friendly service. Your purchases will be delivered promptly and securely, and you can contact us anytime.

So whether you are looking to satisfy your shopping addiction for the ever expanding wardrobe of your little one, or for that perfect gift to satisfy another mummy’s desire, you have come to the right place! Andf we don’t stock it, we’ll do our best to find it at the best possible price.

Happy shopping!

Bernadette and the Designs 4 Kids Team
To place an order, simply add what you would like into your shopping cart and checkout through our secure website for quick, easy and efficient shopping.

Shipping & Delivery

We charge flat rate postage of $9.95 for most Australian orders. Bulky items have a slightly higher charge. All of our parcels are sent via Australia Post or Fastway Couriers and are trackable. Registered Post options are available at checkout on all items for a small additional fee. We highly recommend you select the Registered Post option to ensure the safe delivery of your purchase.

Your order will be processed within 24 hours if placed on a business day. You will receive an email from us when your order has been processed, containing the tracking information for your purchase.

Delivery to all areas in Australia is within 1-10 business days. These delivery times are an estimate only as we use a third party supplier for all deliveries and as such Designs 4 Kids cannot be held responsible for late deliveries or loss or damage relating to late deliveries. Should you require your order urgently, please select the Express Post option at checkout and place a note on your order advising when you need to receive it by so we can ensure nobody misses out on their birthday present (yes, we have hand delivered items on the morning of a party!).

We are located in Launceston, Tasmania and yes you can pickup your order to save on postage. We also deliver locally for a very small fee. Simply contact us to arrange it beforehand or select the pickup or delivery option at checkout.

PLEASE NOTE:  We take no responsibility for lost items once they have left our care.  Should your package contain a product that has been damaged in transit please photograph the item and contact us immediately.  We will do our best to resolve the issue to a desirable outcome for both parties.

Payments

All payments are made securely through PayPal or via Direct Deposit with your financial institution. If you’re collecting your order directly from us in Launceston, cash in hand is acceptable only if you have exact change.

Want to pay via Credit Card but don’t have a PayPal accountThat’s ok!  You don’t need to register an account to pay safely and securely online.  Simply checkout as a guest – fast, safe and easy! As payments are automatically processed securely via PayPal, customer Credit Card details are not stored by our website and are not seen by Designs 4 Kids at any time.

If you would prefer to make a Direct Deposit, the payment information will be emailed to you upon completion of your order. Please note, most direct deposits will take 24-48 hours to be processed so this will delay delivery of your order. If payment via this method is not received within 72 hours, your order may be cancelled an released to another customer, however we will make attempts to contact you before taking any action.

We do lay-bys!

We do 4 week payment plan lay-bys with a minimum 25% non-refundable deposit. At the discretion of Designs 4 Kids, you may be able to transfer this deposit once to other items if you change your mind.  Simply email your order to designs4kids@internode.on.net or send it via the contact form on the “About Us” page.

Refunds & Exchanges

We want you to be happy each and every time you shop with us!  We take special care to check and ensure the high quality of our products. However, if for some reason you are unhappy due to our incorrect description of sizing or colour, please contact us and we will either replace the item, provide you with an alternative or refund the item value in full. We cannot refund for wrong choice or change of mind.

If an item is faulty we will happily replace the item or refund the item’s value. We require faulty items to be returned so we can liaise with suppliers.

Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the item is unworn, unwashed and unused with original tags and packaging intact. We reserve the right to refuse a refund or exchange if not returned in original condition and refunds will only be processed once the returned item has been received by Designs 4 Kids.

To organise an exchange or refund you must contact us within 21 days of placing your order. Once you have notified us place the item in the mail and include a self addressed envelope and we will return the item to you as soon as we receive the original. We highly recommend providing an envelope with tracking to ensure the safe return & delivery of your item.

The item should then be returned to:
Designs 4 Kids
PO Box 762
Kings Meadows TAS 7249

International Orders

We happily accept international orders and ship via Registered Australian Air Mail. Orders are usually received within 5-14 days from placing an order, depending on your location. Please contact us for delivery options, charges and to place your order via designs4kids@internode.on.net or via the contact form on the “About Us” page.

Sizing Guide

Newborn – Size 0000
0 to 3 months – Size 000
3 to 6 months – Size 00
6 to 12 months – Size 0
1 year up to 14 years – Size 1 through to Size 14

As all clothing can differ slightly with different brands, we will make a note on any individual item if we are aware of a particular brand that may run small or large. However, occasionally unusual sizing may be overlooked.

Are you a registered business?

Yes, our ABN is  64 260 723 328.

Privacy Policy

Designs 4 Kids recognise and respect the importance of your privacy. Our policy for the management of personal information is set out below.

A record of your visit logs the following information for statistical purposes – the user’s IP address, the date and time of the visit to the website, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify an end user or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider’s logs. This information is analysed at the end of each month to determine the sites usage statistics.
Cookies can be used to improve your experience whilst shopping (by remembering what was in your cart between visits). A cookie is a small data file that is sent to and shared with your computer. You can control the use of cookies via the settings on your browser.
Anyone who participates in interactive activities (contests, membership programs, message boards, purchases, newsletter subscriptions, surveys) may be asked to provide information. This information may be used to communicate promotional offers or related information about our company, our partners and relevant third parties. Furthermore that information may be used to design the marketing messages received by the recipients.

The site retains the email address of people who send emails when purchasing products for the purpose of sending a response. They are stored in a secure area within the site database and may be used by Designs 4 Kids for marketing purposes.

The site also retains an email address of people who join up to the “Email Subscription Facility” for the purpose of sending regular emails. They are stored in a secure area within the site database and may be used for marketing purposes.
Designs 4 Kids will not disclose your personal information to any third party unless required by law.
Designs 4 Kids makes the security of your information a priority – information will only be shared within Designs 4 Kids on a need-to-know basis. All electronic information is stored with password protection.

You should note that there are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise this site.